Testing Center Specialist

Job Summary

Hawkeye Community College’s Testing Center is looking for a part-time Testing Center Specialist to join their team.

The Hawkeye Testing Center provides an accessible, inviting, professional and safe space for Hawkeye Students and Certified examinees to complete their testing. Our team ensures the integrity of all exams and that testing standards are maintained. Most importantly, the Testing Center team creates a welcoming educational experience which helps testers feel comfortable as they complete their scheduled exams.

Specifically, as our Testing Center Specialist, you will support academic success by coordinating and proctoring a variety of exams while ensuring all testing policies and procedures are followed. You will prepare testing labs, monitor exams, provide instructions to students, and coordinate materials and information with testing vendors and instructors. You will also schedule testing appointments and document any testing irregularities. In addition, you will provide student-focused customer service in the Student Services Office by assisting with in-person, phone, and email inquiries.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a wide array of students through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

• Monitors and proctors students needing to complete certified exams, placement assessments, or Makeup Testing including but not limited to: Accuplacer, ALEKS, CLEP, Pearson, FAA, IDALS, Dental Board, ACT, ASE/Prometric, PSI, Kryterion, Certiport and Meazure Learning, ProV, or other certified exams.

• Ensures the Testing Lab is prepared for scheduled tests.

• Observes all individuals in Testing labs during scheduled exams.

• Provides instruction to individuals regarding expectations for being in the Testing Lab in addition to ensuring Testing Vendors expectations have been conveyed.

• Issues and collects materials including intake forms, required photo ID, scratch paper, etc.,

• Prepares information to be submitted to the Testing Vendor or Instructor at the conclusion of the scheduled exam.

• Documents and reports testing irregularities including misconduct of the examinee(s).

• Develops and maintains a professional knowledge base regarding best practices impacting Testing Centers.

• Schedules appointments for assessment placement tests, certified examinations, and Makeup Testing.

• Provides student focused support in the Student Services Office.

• Fields incoming office inquires via in-person, telephone or by email in a professional manner

• Participates in campus committees as assigned.

• Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, messages, and other materials.

• Supports the tasks and direction provided by the Coordinator of Evaluation and Testing or designee.

• Performs other duties as assigned.

• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

Minimum Qualifications

• Associate’s degree and two (2) years of relevant work experience such as customer service, administrative/office assistant, etc. or a combination of education and work experience to total four (4) years.

• Demonstrated ability to work with a wide array of students, faculty, staff, and the general public.

• Ability to demonstrate strong interpersonal communication.

• Demonstrated ability to execute organization and department policies and procedures.

• Demonstrated ability to handle confidential/sensitive information with discretion.

• Demonstrated ability to communicate verbally and via written correspondence.

• Skilled in Microsoft Office Suite, Google Suite applications, databases and video conferencing technology.

• Demonstrated knowledge of general office equipment, procedures, and protocols.

• Demonstrated ability to manage multiple priorities and demands to meet timely deadlines.

Preferred Qualifications

• Community College experience

• Experience with certified testing

• Knowledge of placement assessment and certification tests offered through Hawkeye

Working Conditions

Anticipated schedule is Monday through Thursday 9:00 am – 3:30 pm and Friday 8:00 am – 12:00 pm.

Work is performed either in or a combination of an office setting and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Regular, part-time hourly position with a choice of retirement programs – IPERS (defined benefit) or TIAA (defined contribution) available upon hire. Employees working an average of 20 hours or more per week for one-year, may be eligible for additional benefits including but not limited to: Single dental and vision insurance, FLEX plus (IRS 125) plan and paid time off.

• Wages will be determined based on the candidate’s education and experience and internal equity.

• The wage range for this position begins at $18.03/hr.

Application Procedure

• Complete an online application at www.hawkeyecollege.edu/employment

  • Submit/upload a cover letter addressing the following:

    • Share your experience in customer service and describe what customer service looks like to you.

    • Describe your knowledge of computer systems and software.

    • Share your experience in managing multiple priority with frequent interruptions.

  • Submit/upload a resume.

  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.

• Application deadline: Wednesday, April 1, 2026.

• Priority screening is set to begin on: Thursday, April 2, 2026.

• Completed applications received after the priority screening date will be considered at the discretion of the college.

All application materials must be submitted by Wednesday, April 1, 2026 by 11:59 PM CST.

Apply Online

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices. It is the policy of Hawkeye Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Equity and Title IX Coordinator, Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015, 319-296-4405, email equity-titleIX@hawkeyecollege.edu or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: 303-844-5695 FAX: 303-844-4303, TDD 800-877-8339, email OCR.Denver@ed.gov.3.

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.