Recruitment & Admissions Representative

Job Summary

Are you seeking a professional position in which you are able to meet and engage with students as they embark on their academic journey? Do you enjoy detail-oriented work and being part of a learning community where you get to work with individuals to help them achieve their educational goals? Are you a multitasker who likes to communicate in a variety of ways in order to assist students through the admission process? If so, Hawkeye Community College has an opportunity for you!

The Admissions Office is looking for a full time Recruitment & Admissions Representative who is excited to have a positive impact on people's lives to join their team. In Admissions, our team is passionate about developing student friendly processes and delivering a high-level student service experience.

As our Recruitment and Admissions Representative, you will assist with daily functions associated with the efforts of the Recruitment and Admissions office. Specifically, as it relates to the coordination and processing surrounding applications for admission. You will provide accurate information to prospective students, current students, parents, and the general public about Hawkeye Community College’s degrees, program admission requirements, and the admission processes. You will achieve this by assisting the admission team in daily communication such as phones, emails, walk-ins, and scheduling requests. You will contribute to the recruitment endeavors by hosting individual visits and participating with campus visit events.

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a wide array of students through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

Essential Job Functions

Important responsibilities and duties may include, but are not limited to, the following:

• Assists in the coordination, review and processing of applications for admissions.

• Updates student record information appropriately in Recruit and Colleague.

• Utilizes student records and reports to enter data in order to complete various tasks and job duties.

• Records, review, and routes transcripts for appropriate evaluation.

• Reviews student credentials to provide updates related to application status.

• Creates and updates admission files in accordance to student needs and requests.

• Manages and responds appropriately to incoming phone, email, and walk-in inquiries.

• Advises prospective students on the application process and oversees applicants steps through to completion.

• Provides accurate information to prospective and current students, parents, and the general public on Hawkeye Community College’s programs, degrees, application processes, financial aid information, and student referrals.

• Process admittance letters for newly admitted students.

• Assigns tasks to student employees.

• May assist with the coordination of group visits and on campus events through the Admissions office.

• Conducts individual appointments to prospective students and guests and assists with on campus recruitment activities/events.

• Performs other duties as assigned.

• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of this position.

Minimum Qualifications

• Associates degree and one (1) year related work experience such as customer service, sales, public speaking, public relations, marketing, communications, social sciences, business, or education or a combination of education and related work experience to total three (3) years.

• Demonstrated ability to communicate effectively, clearly and concisely, both orally and in writing, in presentations and one-on-one with students and parents.

• Demonstrated ability to work a flexible schedule to include evenings and weekends as needed.

• Must possess a current driver’s license valid in the State of Iowa and a driving record insurable by the College’s insurer.

• Demonstrated ability to travel to and from appointments.

• Demonstrated ability to work with a wide array of students, faculty, staff, and the general public.

• Demonstrated ability to perform critical thinking, troubleshoot tasks, and analyze data with a high attention to detail.

• Ability to demonstrate strong interpersonal communication.

• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.

• Demonstrated ability to execute organization and department policies and procedures.

• Demonstrated ability to handle confidential/sensitive information with discretion.

• Demonstrated ability to use effective organizational skills to manage multiple and shifting tasks/demands, policies and procedures in order to meet timely deadlines and/or program criteria.

Preferred Qualifications

• Bachelor’s degree in related area.

• Community College education and/or work experience.

• Experience with Ellucian Colleague or other Student Records Management/CRM systems.

• Experience working with secondary/postsecondary faculty, staff, and students.

Working Conditions

Anticipated schedule is Monday through Friday from 8:00 am – 4:30 pm with occasional evening and/or Saturday hours to assist with recruitment/enrollment efforts.

Work is performed either in or a combination of an office and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.

Employment Status

Full-time, hourly position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement / tuition remission; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

• Wages will be commensurate with the candidate’s education, experience and internal equity.

• The wage range for this position begins at $19.95 per hour (approximately $41,500 annually).

Application Procedure

• Complete an online application at www.hawkeyecollege.edu/employment

  • Submit/upload a cover letter addressing the following:

    • Explain your working knowledge, and use of, computer software including but not limited to: Word, Excel, Google Suite, a Customer Relations Management system and/or Student Information Systems.

    • Describe your experience providing customer service/assistance to students, faculty staff and/or the general public.

    • Describe your work experience with multi-tasking, troubleshooting and working with project deadlines.

    • Please share your experience managing or supporting the process of getting people into a program or organization (e.g., admissions, entry, or onboarding).

  • Submit/upload a resume.

  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.

• Application deadline: Sunday, May 31, 2026

• Priority screening is set to begin on: Monday, June 1, 2026

• Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.

All application materials must be submitted by Sunday, May 31, 2026 by 11:59 PM CST.

Apply Online

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices. It is the policy of Hawkeye Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Equity and Title IX Coordinator, Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015, 319-296-4405, email equity-titleIX@hawkeyecollege.edu or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: 303-844-5695 FAX: 303-844-4303, TDD 800-877-8339, email OCR.Denver@ed.gov.3.

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.